Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Delivery Coordinator:

Reporting to the Sr. Manager, Off-Premises Strategy, the Delivery Coordinator owns the day-to-day execution and reporting that keeps CAVA’s off-premises delivery channels running smoothly across first-party and third-party marketplaces. This role leads order triage, VIP and large-order coordination, marketplace issue resolution, and operational analytics, reporting, and updates that enable best-in-class reliability and guest experience.

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position, and such duties and responsibilities may change without notice.

What You’ll Do:

• Lead and execute all recurring and ad hoc operational reporting for restaurant and channel performance; surface trends, defects, and opportunities with clear, concise summaries.
• Manage live order triage for catering deliveries, providing order context and resolving fulfillment blockers in real time to protect guest experience.
• Coordinate VIP and large-order scheduling; handle escalations, follow-through, and proactive communication with restaurants and partners.
• Maintain and update the Catering Location and service radius reference to reflect restaurant openings and coverage changes with high accuracy and timeliness.
• Process routine refunds, incident follow-ups, and driver actions for 1P/3P issues in line with established policies; escalate complex or high-impact cases as needed.
• Field and resolve Support Center and field team inquiries related to 1P/3P deliveries; act as the first responder and ensure effective hand-offs.
• Prepare weekly partner materials and track action items for DoorDash, Uber Eats, and Catering cadences; log issues, file tickets, and ensure timely closure of commitments.
• Maintain clear SOPs for triage, scheduling, refunds, and portal workflows; propose improvements to increase speed and reduce defects.

The Qualifications:

• 2–4 years in operations coordination, logistics, customer support, or marketplace operations within retail, QSR, or delivery platforms.
• Strong situational judgment and calm under pressure in live-order situations; bias for action and guest-first problem solving.
• Excellent written and verbal communication with restaurant teams, support centers, and external partners.
• Working knowledge of delivery marketplaces and fulfillment workflows; comfort navigating partner portals.
• Proficiency with Excel and Google Sheets and data analysis; ability to translate findings into clear insights and recommendations.
• Willingness to support flexible hours including occasional early mornings, evenings, or weekends aligned to live-order needs.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand
• All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice. As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.