Client Sales Support I
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Client Sales Support I
- ID
- 2026-26387
- Category
- Sales & Business Development
- Position Type
- Full Time
- Location : Location
- UK-Hertfordshire-Hemel Hempstead
About Blackhawk Network:
At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Learn more at BHN.com
Overview:
Contract: 7 month FTC
Workplace: Hybrid – 2 days in our Hemel Hempstead Office
Hours: 35
Reports to: Supervisor, Inside Sales / Manager, Sales Development
Responsibilities:
- Proactively engage assigned new and existing customers operating on a legacy platform and guide them through migration to the premium platform
- Communicate platform benefits and deliver clear, confident walkthroughs or demonstrations as required
- Support customers through the full migration and onboarding journey to ensure successful activation and adoption
- Address customer queries, escalate technical issues where necessary, and ensure customers are fully operational on the new platform
- Review platform revenue reports and accurately capture customer activity and opportunities within the CRM system, maintaining strong data hygiene
- Provide sales support through customer follow‑ups, pipeline updates, reporting, and identifying potential cross‑sell or upsell opportunities
Qualifications:
- Proven Inside Sales, Customer Success, or Sales Support experience with confident customer communication
- Strong organisational skills with the ability to manage multiple tasks, workflows, and deadlines accurately
- Comfortable working with CRM systems, data, reports, and delivering platform demonstrations or walkthroughs
Success Measures
- Customers successfully migrated and onboarded, meeting agreed completion and activation targets
- Accurate and complete CRM opportunity creation, with revenue captured correctly against platform reporting
- Strong customer engagement and responsiveness, contributing to smooth delivery and team operational support
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
- Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility & Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
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