UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants, and gift options. From coast-to-coast next-day delivery to same-day courier service in NYC and DC, we are helping people stay connected.

Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew, and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.

We are looking for a Quality Control Associate to provide hands-on assistance and problem-solving support to the quality control team. Ensuring quality control processes are followed and that inventory quality from our vendors is upheld to UrbanStems’ standard. The QC Associate will also support the product, and supply chain management functions, in enhancing the customer experience by providing technical guidance on product offerings and quality improvement opportunities.

Responsibilities

• Ensure that the area of responsibility is organized and adequately staffed. Providing support where needed
• Directly review our floral and non-floral products as they are received, processed, and prepared for shipping at our warehouse. Notify the Quality Control Lead of any product deemed unsellable
• Understand customer needs and requirements to develop and implement effective quality control processes, and provide product feedback to the UrbanStems team
• Maintain an up-to-date and competent working knowledge of specifications for new products or processes
• Support the supplier control program, documents, and records
• Ensure credit requests are properly collected, sent to vendors, and corresponding credits are received
• Actively participate in process improvement. Assist in the ongoing development, documentation, and execution of processing and quality control procedures
• Help the HUB team complete operational tasks when needed

Qualifications

• Experience working in the floral industry (preferred)
• Self-starter with strong communication, collaboration, and interpersonal skills
• Strong organizational and time management skills; ability to shift gears quickly and effectively

At UrbanStems, we’re proud of our commitment to diversity, equity, and inclusion, and we pride ourselves on hiring individuals that share our passion for enacting real change. Come join our team of talented and unique individuals, where authenticity is encouraged and celebrated. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

We know the environment we’ve created at UrbanStems is a place to grow. If you don’t possess every single requirement you see on this posting, but think you’d thrive in this role, we encourage you to apply today.